A Job Performance Review Is A Form Of Two-Way Communication Effective Business Communication Hinges on Well Honed Writing Skills

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Effective Business Communication Hinges on Well Honed Writing Skills

The skill of writing is creating a context in which other people can think. — Edwin Schlossberg, author and educator

“Emails – received from Jim and I don’t open or respond. I wanted everyone to know that when Jim and I send emails (like who should pick up packages) I want anyone who ever goes to the email to respond to the email. It’s important , that Jim and I know that the person who intended it has read the email. This confirms that the task is being completed. I ask for a simple 2 seconds. A note that says “OK”, “I got it” or OK.

Is there an easier way to say it? Of course there is¨Please let me know you received our email.

It’s sad to say that this kind of writing is all too common – rushed writing that has absolutely no consideration for the reader. What’s worse is that the “writer” didn’t even bother to edit before hitting submit. You can only imagine the giggles and grumbles this email caused among the recipients.

As novelist Somerset Maugham said, “The best style is the style you don’t notice.” The world of business communications is no different. Effective writers get their point across without paying attention to the way they write. The reader understands what the writer is conveying – questions, answers to questions, call to action, compelling point – in one reading.

Getting there starts with the three fundamentals of successful writing, whether it’s a project report, technical assessment, sales pitch, or short email:

o Writing is thinking. This should be seen as an opportunity, a gift of time to show how smart you are.

o Know your reader. Successful writers use inclusive language, not pompous, jargon-laden language that excludes. They write to improve, not to impress.

o Edit/Review. The first two fundamentals are meaningless unless you carefully examine your work. Sloppy or non-existent writing can make you look silly.

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